It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. Please carefully package the item you are returning in its original packaging. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)ġ) Aporro offers 365 day warranty service.Ģ) The used jewelry has any problem within 14 days of the delivered date, Aporro offers partial refund (shipping won't refund) or resents the jewelry, customers pay for resend shipping fee.ģ) The used jewelry has any problem beyond 14 days, aporro refunds10% - 20% of the jewelry price, or offers the same amount coupon code. * Although some areas enjoy free postage, we actually bear the freight for each order ($18-$30), so once the refund is made, the freight will not be refunded.Īporro will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances * Shipping paid on Returned Items is non-refundable. * Final Sale items are not refundable or exchangeable. * All custom items and solid gold items are not subject to returns, due to the fact that each piece is made to order. To obtain an Authorization Form, please contact customer support via E-Mail at Exchange for a different length or item, the amount of the goods will be recalculated. * Items returned without authorization will not be accepted. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded. * The products must be returned in new, resellable condition. * Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order. * Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. Aporro offer a 30-day return & exchange policy.
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